This Payments Policy (Policy) outlines the “Faceless, Paperless and Cashless” modes of electronic payment provided by SatyaCheck Technologies Private Limited (We/Our/Us) on Our Platform(s) to you and governs all Users of Our Platform(s).
i. While making payment for the Services available on our Platforms, you may be asked to supply certain information relevant to your transaction, including, without limitation, your credit/debit card number, the expiration date of your credit/debit card and one-time passwords/ PINs on secure payment gateways where data is protected.
ii. You represent and warrant that you have the legal right to use the payment gateways provided by us. By submitting payment related information, you grant us the right to provide such information to third parties for purposes of facilitating the completion of transactions initiated by you or on your behalf. Verification of information may be required prior to the acknowledgment or completion of any transaction.
iii. While availing any of the payment method/s available on the Platform, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:
a. Lack of authorization for any transaction/s;
b. Exceeding the limit as mutually agreed between you and your bank;
c. Any payment issues arising out of the transaction, or,
d. The decline of the transaction for any other reasons.
iv. All payments made against the Services on the Platform by you shall be in Indian National Rupees acceptable in the Republic of India. The Platform will not facilitate a transaction with respect to any other form of currency with respect to the payments made on the Platform.
2. MODES OF DIGITAL PAYMENTS
We accept payments digitally by way of:
i. Bharat Interface for Money (BHIM): User can make instant bank-to-bank payments and pay money using mobile number, bank account and IFSC code, Aadhaar number or virtual payment address. BHIM has the facility to scan and pay through QR code.
ii. Banking Cards: Such as credit, debit and prepaid cards. Including but not limited payment through RuPay, Visa, MasterCard.
Your bank may charge such fees as processing and, or, service charge for transactions undertaken by You from any of the aforementioned modes of payment.
3. SERVICE FEE
i. A fee will be levied on the Users for availing Our Services (Service Fee), as per the choice of associates and packages from our platform.
ii. All payment for the services shall be payable to SatyaCheck in the following manner where:
a. 100% of the Service Fee shall be paid before the commencement of the investigation;
b. This Service Fee is non-refundable.
c. The Service Fee is to be paid only via authorized online payment gateways.
d. Any consultancy or appointment fees and associated expenses which are not envisaged in the package selected by the User, such will be charged by SatyaCheck additionally.
4. DEFAULT OR DELAY IN PAYMENT
i. All such Users of Our Platforms who wish to avail our Services, will be required to make an upfront payment of 100% of the fee. The payment will be made by using any of the aforementioned modes of payment as detailed in Paragraph 2 of this Policy. The fee is exclusive of applicable taxes.
5. FAILED PAYMENTS
i. Any payment made by you, but not received by Us, will be treated as a failed payment.
ii. On knowledge of the payment failing, you will forthwith inform us by writing to us at firstname.lastname@example.org and contacting us at 8920245468. The intimation of failed payment must be accompanied by the attempt of payment evidencing debit of the fee and the subsequent notice of failure of payment and or any refund of fee made to you.
iii. In the event We obtain knowledge of the payment failing We will inform you by writing to you at the registered email id.
iv. Within 7 days of notice of failed payment, you will initiate the payment of fee and notify us on the successful payment being made. In the event we do not received the payment within 7 days of the first failed payment, we will treat this as a default or delay in payment.
v. In case of any delay in returning the failed payment, the originating customer is eligible to receive compensation at current repo rate plus 2% of the amount to be paid.
6. REFUND OF PAYMENT
All payments made to Us is non-refundable.