TERMS AND CONDITIONS OF USE

SatyaCheck Technologies Private Limited (“Satyacheck”, “our”, “us”, “we”) provides you with a personal subscription service that allows the Users subscribed to our Services pertaining to private detective services (“Services”). These Terms of Use (“Terms”)govern your use of our services. As used in these Terms, our services include all the personalized services offered by us, the website https://www.satyacheck.com/, and any other related software as associated with our service (“Platform”). These Terms must also be read along with our Privacy Policy for clarity on the principles of privacy as applicable to you. These Terms apply to the users accessing our Platform, website and availing our services (“Users”) as well as the Associates as listed on the Platform.

Use of Our Services
Your subscription with us will be valid for the period you have paid for until terminated. To be able to access and utilize the services as listed on our Platform, you will be required to stay connected to the internet and have a device which allowsthe Platform to run on it, while you may purchase our services with the payment methods as recognized and authorized by us. Our payment methods are updated from time to time and may include payment services provided by the third party as authorized by us.

Payment and Termination
As our customer, the case fees as applicable to you will be the fee for our service and any other charges you may incur in connection with your use of the service, such as taxes and other processing charges, will be charged on a monthly basis your payment method on the calendar day corresponding with the commencement of your payment history. You can visit our website and click on the Account details link for further information on payment history.

As an Associate of SatyaCheck, you will be charged an Associate Fee for being listed on our service platform. The same shall be governed by your Associate agreement with us.

We urge you to read the Payment Terms Policy for clarification.

We may change our subscription plans and the price of our service from time to time; however, any price changes or changes to our subscription plans will apply to you no earlier than with the provision of a notice to you.

To use our services you must provide one or more Payment Methods. You can update your Payment Methods by going to the "Account" page. We may also update your Payment Methods using information provided by the payment service providers. Following any update, you authorize us to continue to charge the applicable Payment Method(s). You authorize us to charge any Payment Method associated to your account in case your primary Payment Method is declined or no longer available to us for payment of your subscription fee. You remain responsible for any uncollected amounts. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not cancel your account, we may suspend your access to the service until we have successfully charged a valid Payment Method. For some Payment Methods, the issuer may charge you certain fees with additional transactional costs, such has to be checked with your Payment Method service provider for details.

Once the payment is made, even where you make the choice of terminating our services, there shall be no refund processed in your favor, and your relationship with us shall be deemed to be concluded upon your notice, with immediate effect.

Our Services
You must be 18 years of age, to become a User of our service. Minors may only use the service under the supervision of an adult.

You agree to use our service, including all features and functionalities associated therewith, in accordance with all applicable laws, rules,and regulations, or other restrictions on the use of the service. You agree not to archive, reproduce, distribute, modify, display, perform, publish, license, create derivative works from, offer for sale, or use (except as explicitly authorized in these Terms of Use) content and information contained on or obtained from or through our service. You also agree not to: circumvent, remove, alter, deactivate, degrade or thwart any of the protections in our service; use any robot, spider, scraper or other automated means to access our service; decompile, reverse engineer or disassemble any software or other products or processes accessible through the our service; insert any code or product or manipulate the content of our service in any way; or use any data mining, data gathering or extraction method. In addition, you agree not to upload, post, e-mail or otherwise send or transmit any material designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with our service, including any software viruses or any other computer code, files or programs. Any and all intellectual property rights in the Platform is the exclusive property of SatyaCheck.

The platformis developed by, or for, SatyaCheck and is designed to provide the services as described herein and as made available by us to you. This software may vary by device and medium, and functionalities and features may also differ between devices. You acknowledge that the use of the service may require third party software that is subject to third party licenses. You agree that you may automatically receive updated versions of the Platform and related third-party software.

The User who created the Account with us, and to whom the Payment method is related to, shall at all times be considered the owner of the account with us. Such a person is responsible for the activity that occurs through their account with us. To maintain control over the account and to prevent anyone from accessing the account, the Account Owner should maintain control over their Platform connected devices that are used to access the service and not reveal the password or details of the Payment Method associated with the account to anyone. You are responsible for updating and maintaining the accuracy of the information you provide to us relating to your account. We can terminate your account or place your account on hold to protect you, us or our partners from identity theft or other fraudulent activity.

Warranty
Our service is provided “as is” and is without warranty or condition. In particular, our service may not at all times be uninterrupted or error free. You waive all special, indirect and consequential damages against us. These terms will not limit any non-waivable warranties or consumer protection rights that you may be entitled to under the applicable laws.

Liability
To the maximum extent permitted by applicable law, SatyaCheck shall not be liable for any indirect, incidental, special, consequential or punitive damages or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from(i) your access to or use of or inability to access or use the services; (ii) any conduct or content of any third party on the services, including without limitation, any defamatory, offensive or illegal conduct of other users or third parties; (iii) any content obtained from the services; or (iv) unauthorized access, use or alteration of your transmissions or content.

Law
These Terms of Use shall be governed by and interpreted in accordance with the laws of India.

Escalation Matrix
The User, when furnished with the complete report of the investigation,will have to accept the report and then the final payment will be processed.

Upon receipt of the complete report by the User, the following protocol must be adhered to for disputing any contents of the report:

  1. Upon completion of four (4) working days from the date of the receipt of the investigation report, a dispute may be raised in the format as made available on the Website. On expiry of four (4) working days from the date on which the dispute was raised, SatyaCheck will revert with its verification report.
  2. Upon completion of the initial round of escalation as described in paragraph (a) above, a second dispute may be raised in the requisite format within two (2) working days from the date on which the first verification report was received by the User, to which SatyaCheck must respond within two (2) working days with a second verification report.
  3. Upon completion of the second round of escalation as described in paragraph (b) above, a final round of dispute may be raised requisite format within one (1) working day from the date on which the first verification report was received by the User, to which SatyaCheck must respond within one (1) working day with the final verification report.
  4. If the User, is not satisfied with the escalation procedure as outlined in the foregoing paragraphs, a refund will be initiated as per the Payment Terms Policy.
  5. If there are no disputes raised within the permitted period, as described herein, the investigation report will be deemed to have been satisfactorily accepted by the User. Beyond such period, SatyaCheck will not be held liable or be responsible towards the payment made to the Associate against such assignment.

Changes to Terms of Use
We may from time to time change our Terms of Use. We will notify you of such changes with considerable notice period before such changes become applicable to you. We may assign or transfer our agreement with you including our associated rights and obligations at any time and you agree to cooperate with us at such times of assignment or transfer.

If any provision or provisions of these Terms of Use shall be held to be invalid, illegal, or unenforceable, the validity, legality,and enforceability of the remaining provisions shall remain in full force and effect.

We will send you information relating to your account (e.g. payment authorizations, invoices, changes in password or Payment Method, confirmation messages, notices) in electronic form only, for example via emails to your email address provided during registration.